Refund policy

At Divinely Crafted Co., each item is created, curated, or delivered with care and intention. Please read our policy carefully before making a purchase.

Digital Products

All digital products are final sale.

Due to the nature of digital downloads, refunds, exchanges, or cancellations are not available once the file has been delivered or downloaded. If you experience any issues accessing your file, please contact us and we will gladly assist you.

Physical Products

We do not accept returns or exchanges on physical products unless the item arrives damaged or defective.

If your order arrives damaged, you must contact us within 48 hours of delivery and include:

  • Your order number

  • Clear photos of the damaged item and packaging

Once reviewed and approved, a replacement or refund will be issued at our discretion.

Non-Returnable Items

The following items are non-returnable and non-refundable:

  • Digital downloads

  • Personalized or custom-made items

  • Sale or discounted items

  • Items damaged due to misuse, wear, or improper handling

Order Issues & Accuracy

Please double-check your shipping address before completing your purchase. We are not responsible for orders shipped to an incorrect address provided at checkout.

If a package is marked as delivered but is missing, you will need to contact the shipping carrier directly. Divinely Crafted Co. is not responsible for lost or stolen packages once marked as delivered.

Cancellations

Orders cannot be canceled once they have been processed or shipped. Digital orders cannot be canceled after delivery.

Contact Us

If you have any questions or concerns about your order, please reach out to us at:

Email: support@divinelycraftedco.com
(Replace with your preferred contact email if different)

We are always happy to help and will respond as soon as possible.

Thank you for supporting Divinely Crafted Co. and independent creation.